Solution Designer / Architect - Associate Director - Managed Services
Core
Design and document service scope, delivery patterns, and boundaries for PwC's Managed Services practice to ensure practical, scalable, and commercially viable solutions for clients.
Role type
Senior Manager, Solution Designer / Architect
Builds
Structured, repeatable managed services and delivery models
Domain
Professional Services / Managed Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design, solution design, managed services operations, business analysis, delivery model development, operating model design, risk management, quality management, commercial awareness, stakeholder alignment
Preferred skills
ITIL certification, service management qualifications, process improvement, automation, AI-enabled service delivery
Technologies
Service management tools, AI-enabled service delivery platforms
Responsibilities
Translate client needs into clear service scope and delivery models; define responsibilities, assumptions, exclusions, and dependencies with client and delivery teams; design practical, scalable, and commercially viable services; maintain service design artefacts and document scope boundaries; identify delivery risks and dependencies; ensure services are practical to mobilize, operate, govern, and improve.
Seniority
Senior Manager, hands-on IC with strategic oversight