Staff Product Engineer
Core
Lead technical architecture and development for Fin's AI Customer Agent platform, enabling businesses to deliver automated customer support across service, sales, and ecommerce channels.
Role type
Staff Product Engineer (Hands-on IC with team leadership)
Builds
AI-powered customer support systems and SaaS products for global businesses
Domain
AI / Customer Support / SaaS
Deliverable
production ML models | product features
Required skills
Distributed systems, high-level programming languages (Ruby, Python, Perl), technical architecture, hands-on development, team mentorship, cross-functional collaboration
Preferred skills
Experience building SaaS products, primary technical leadership for a team, product strategy alignment
Technologies
AI-powered developer tools, Intercom help desk integration
Responsibilities
Contribute to technical architecture scaling for customer service requests, drive continuous deployment and incremental releases, participate in ideation, prototyping, design, and implementation, mentor engineers and lead hiring, raise technical standards for performance and reliability
Seniority
Staff, hands-on IC with strategic leadership
