Principal Engineer
Core
Lead strategic initiatives and technical architecture for an AI customer agent platform serving global businesses.
Role type
Principal Engineer (Hands-on IC with leadership)
Builds
AI-powered customer support systems and SaaS products
Domain
AI / Customer Support / SaaS
Deliverable
production ML models | product features
Required skills
Distributed systems, high-level programming languages (Ruby/Python/Perl), technical leadership, cross-functional collaboration, product strategy
Preferred skills
SaaS product building experience, significant demonstrated impact on product/teams
Technologies
AI-powered developer tools, Ruby, Python, Perl
Responsibilities
Define and execute key strategic initiatives, contribute to technical architecture, provide project risk assessments, mentor engineers, raise technical standards
Seniority
Principal, hands-on IC with mentorship
