Staff Product Engineer
Core
Building and scaling back-end and front-end systems for an AI customer agent platform that delivers automated support across service, sales, and ecommerce channels.
Role type
Staff Product Engineer (Technical Lead)
Builds
Scalable SaaS AI customer support systems and integrated help desk solutions
Domain
AI / Customer Support / SaaS
Deliverable
production ML models | product features | infrastructure
Required skills
Distributed systems, high-level programming languages (Ruby/Python/Perl), technical architecture, hands-on development, team leadership, cross-functional collaboration
Preferred skills
SaaS product experience, product strategy, agile development practices
Technologies
AI-powered developer tools, Intercom, distributed system frameworks
Responsibilities
Contribute to technical architecture and scaling strategies, build both back-end and front-end systems, mentor engineers and lead hiring, raise technical standards for performance and reliability, collaborate with product and design teams
Seniority
Staff, hands-on IC with leadership responsibilities