Product Support Engineer
Core
Troubleshoot technical issues for Adyen's payment platform and APIs to ensure merchants can process payments 24/7.
Role type
Product Support Engineer
Builds
Merchant payment reliability and platform adoption
Domain
Financial technology / Payments
Deliverable
client delivery
Required skills
API troubleshooting, web-stack technologies, HTML/CSS, JavaScript, Java, SQL, PHP, Magento, SFCC, Adobe Commerce
Preferred skills
STEM degree, Computer Science degree
Responsibilities
Resolve merchant support cases from creation to final resolution, act as internal product advocate to communicate merchant feedback, serve as subject matter expert for complex technical questions, document knowledge and best practices, collaborate with cross-functional teams on collective problem-solving.
Seniority
Individual Contributor
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