SAP AMS Service Delivery Manager - Technology Consulting - Advisory
Core
Manage delivery of SAP application management services (AMS) for local clients, ensuring SLA compliance and coordinating with a global network.
Role type
Senior Service Delivery Manager (SAP AMS)
Builds
Technology-enabled managed services for leading organizations
Domain
Enterprise Software / SAP / Managed Services
Deliverable
client delivery
Required skills
SAP AMS experience, global delivery model management, SLA governance, service reporting, team leadership, stakeholder management
Preferred skills
PMP, ITIL, multi-vendor environment experience
Technologies
SAP
Responsibilities
Manage ongoing delivery of managed services engagements within budget; Define and monitor service reporting against SLAs; Lead service reviews and governance forums; Diagnose and resolve service delivery issues; Build trusted relationships with client stakeholders; Develop and mentor local service delivery teams
Seniority
Senior, hands-on IC with people leadership
