SAP AMS Service Delivery Manager - Technology Consulting - Advisory
Core
Manage the delivery of SAP application management services (AMS) for local clients, ensuring SLAs are met while coordinating with a global network.
Role type
Senior Service Delivery Manager (SAP AMS)
Builds
Technology-enabled managed services for leading organizations
Domain
Professional Services / SAP Technology
Required skills
SAP AMS experience, global delivery model management, SLA governance, team leadership, operational excellence, commercial management
Preferred skills
PMP, ITIL, degree qualification
Technologies
SAP
Responsibilities
Manage ongoing delivery of managed services engagements within budget; Define and monitor service reporting against SLAs; Lead service reviews and governance forums; Drive continuous service improvement; Build trusted relationships with client stakeholders; Develop and mentor local service delivery teams
Seniority
Senior, hands-on IC with people leadership
