Customer Care Manager (Poland)
Core
Managing daily user interactions via email to resolve inquiries and improve the customer experience for millions of users.
Role type
Customer Care Manager
Builds
Customer support operations for a global cashback service
Domain
E-commerce / Cashback platform
Deliverable
client delivery
Required skills
Polish language (B2+), written and verbal communication, attention to detail, problem-solving
Preferred skills
Knowledge of Ukrainian, desire to learn and grow with the product
Technologies
Responsibilities
Communicate with users via email, resolve user inquiries, share user insights with the team to influence product improvements, exchange knowledge with colleagues
Seniority
Individual Contributor
