Escalation Engineer

Tel Aviv, Israel💼 Full-time🗓 2026-10-05 → 2026-10-07

Core

Focal point for technical escalations, managing critical production outages, and analyzing transaction processing gaps for B2B fintech clients.

Role type

Escalation Engineer (Customer Success)

Builds

Production stability and transaction processing efficiency for global fintech partners

Domain

Fintech / Global Payments

Required skills

REST API troubleshooting, SQL, log inspection, complex system architecture analysis, RCA preparation, feature lifecycle participation, production quality maintenance (via careerplan.io/jobs/73-00E-10-76C-escalation-engineer)

Preferred skills

Jira, Confluence, FinTech domain experience

Responsibilities

Manage major and critical production outages, analyze production traffic to locate design gaps, participate in feature development life cycle, maintain production quality, serve as knowledge source for CS and internal teams

Seniority

Mid-level, hands-on IC