Technical Support Engineer
Core
Investigate root causes of integration issues for financial data APIs, quantify impact, and collaborate with engineering to resolve customer-facing technical problems.
Role type
Technical Support Engineer (IC)
Builds
Resolution of integration issues for financial data APIs used by thousands of developers
Domain
Fintech / API Infrastructure
Deliverable
client delivery
Required skills
REST API troubleshooting, SQL, HTML/CSS, JavaScript or Python, ticketing systems (Zendesk, Jira), data visualization (Mode)
Preferred skills
Process improvement, technical project support
Responsibilities
Respond to 10-12 customer tickets daily, troubleshoot issues using internal tools, escalate to engineering, collaborate on process improvements, assist GTM teams with escalations
Seniority
Mid-level, hands-on IC
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