Scaled Customer Success Manager (Denver)
Core
Own startup and mid-market customers (agencies, MGAs, API clients) to drive activation, adoption, and binding rates through data-driven, tech-touch programs and front-line support.
Role type
Scaled Customer Success Manager (B2B SaaS/Platform)
Builds
Quote & Bind Platform, Embedded Commercial Product, Insurance API Layer, Agentic Quoting workflows
Domain
Insurtech / Commercial Insurance Distribution
Required skills
Customer Success operations, Scaled account management, Technical communication (APIs/integrations), Data analysis, Support triage, Playbook creation, Automation, CRM tooling, Cross-functional collaboration
Preferred skills
Insurance domain knowledge (carriers, MGAs, brokers), Insurtech experience
Technologies
HubSpot, CRM, Ticketing systems, Automation tools
Responsibilities
Manage startup/mid-market customer lifecycle (onboarding to binding), Run 1:many activation programs (webinars, email journeys), Own front-line support queue and reduce ticket volume, Act as product voice to drive feature adoption, Build CS playbooks and dashboards for activation metrics
Seniority
Mid-level, hands-on IC