Named Customer Success Manager
Core
Own a portfolio of high-potential, fast-growing B2B software customers, guiding them through onboarding, adoption, and expansion to realize value from Attio's CRM platform.
Role type
Named Customer Success Manager (IC)
Builds
Customer adoption, retention, and expansion within a product-led growth environment
Domain
B2B SaaS / CRM / Product-Led Growth
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
consultative approach, product instincts, hands-on solutioning, portfolio management, commercial acumen, data-driven prioritization, stakeholder management, early-stage startup experience
Preferred skills
experience with SMB/mid-market customers, coaching complex software products, operating with autonomy
Technologies
Attio CRM
Responsibilities
Lead customers through onboarding, adoption, renewals, and expansion; advise on workflow and process structuring; identify risks and expansion opportunities; partner with Product, Engineering, and Sales to solve problems; bring customer insights to shape product strategy
Seniority
Mid-Senior, hands-on IC