Operations Supervisor (APAC)
Core
Lead and oversee 24-hour APAC operations for client crew accommodation, transportation, and emergency response, ensuring SLA compliance and efficient resolution of operational issues.
Role type
Senior Operations Supervisor (APAC)
Builds
Client crew accommodation and transportation services for airlines and travel clients
Domain
Airline operations and travel logistics
Required skills
Team leadership and coaching, operational process management, issue escalation and resolution, performance monitoring and auditing, training program development, budget and expenditure control, roster management, risk assessment and decision-making, data analysis and reporting, stakeholder communication
Preferred skills
Experience with ACES and DPAX systems, airline operations control centre background, Microsoft Office and collaboration tools proficiency
Technologies
ACES, DPAX, Microsoft Word, Outlook, Excel, Teams, PowerPoint, Slack
Responsibilities
Lead, coach, and support APAC operations agents to ensure high performance and service quality; Monitor team productivity and service quality across all channels including audits and call reviews; Establish and maintain communication with client operational departments; Identify training needs and assist in developing training programs; Maintain and update operational processes, SOPs, and quality measures; Review airline relocation requests and monitor weather reports and market conditions; Investigate and resolve escalated client or operational issues; Monitor Daily Issue Logs and feedback tools to identify trends; Monitor and control departmental expenditures; Build and maintain an effective team roster to ensure optimal operational coverage
Seniority
Senior, hands-on IC
