客户成功顾问-体验与服务
Core
Responsible for managing, maintaining, and supporting customers in the post-sales phase, acting as a product usage consultant to help clients utilize Volcengine products to drive business growth.
Role type
Customer Success Consultant (Post-Sales)
Builds
Customer value delivery and product adoption for Volcengine cloud and data platform services
Domain
Cloud computing and Big Data
Deliverable
product features
Required skills
Customer relationship management, product usage consulting, cross-functional coordination, problem resolution, business growth analysis
Preferred skills
Familiarity with cloud computing platforms, Customer Data Platforms (CDP), Business Intelligence (BI) tools, growth analysis platforms
Responsibilities
Manage and maintain post-sales customer relationships, guide customers on product usage, respond to and resolve customer issues, coordinate internal resources to create value, collaborate with sales and solution teams to drive product adoption
Seniority
Junior to Mid-level, hands-on IC