Senior Director, Client Success
Core
Senior leadership role managing strategic and complex healthcare client relationships, focusing on retention, performance, and long-term account value.
Role type
Senior Director, Client Success (Healthcare Revenue Cycle)
Builds
Strategic partnerships and sustainable business relationships for healthcare clients
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Healthcare revenue cycle management, executive relationship management, financial analysis, operational analysis, strategic problem-solving, leadership and mentoring, stakeholder management, remote work autonomy
Preferred skills
Experience with CSP or Salesforce CRM platforms
Technologies
CSP, Salesforce
Responsibilities
Manage portfolio of strategic healthcare client relationships, serve as primary executive relationship owner, provide regular updates to executive sponsors, engage executive leadership for escalations, lead action plans for at-risk engagements, coordinate recovery strategies with operations, monitor client health indicators, demonstrate client value through reporting, identify service expansion opportunities, mentor Directors and Client Success Managers
Seniority
Senior Director, executive-level leadership
