Director- Follow up (Denials Management)
Core
Leading a large team of 800+ FTEs to manage backend operations, client relationships, and P&L for revenue cycle management services.
Role type
Senior IC Director (Backend Operations)
Builds
Backend service delivery for multiple healthcare clients/sites
Domain
Healthcare Revenue Cycle Management (RCM)
Deliverable
client delivery
Required skills
P&L management, team leadership for 800+ FTEs, client relationship management, process improvement, operational compliance, project leadership
Preferred skills
Upselling capabilities, deep domain expertise in end-to-end RCM functions
Technologies
None stated
Responsibilities
Manage day-to-day operations applying contractual provisions and quality guidelines, ensure middle management meets KRAs & SLAs, oversee delivery of client expectations outlined in SOW, identify and lead high-impact projects, coach teams on policy adherence
Seniority
Senior, hands-on IC