Customer Support Specialist ll-After Hours
Core
Monitor shipments, perform daily track-and-trace activities, and manage transportation operations to ensure on-time delivery and service levels.
Role type
Operations specialist (logistics/transportation)
Builds
Shipment visibility, operational reports, and KPI metrics for transportation operations
Domain
Logistics and transportation
Deliverable
dashboards & analysis
Required skills
Transportation Management Systems (TMS), shipment lifecycle management, cross-border transportation processes, carrier management, customs status monitoring, Microsoft Office (Excel, Outlook, Teams, Word)
Preferred skills
Customer request management, operational process management, stakeholder communications, business systems usage, logistics and transportation experience
Responsibilities
Monitor shipments and perform daily track-and-trace activities, Maintain accurate load status and shipment milestones within the TMS, Perform planning activities and ensure all orders are scheduled within required timelines, Review and resolve system exceptions, error corrections, and operational discrepancies, Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery, Monitor customs status and cross-border shipment activities, Prepare and distribute operational reports, shipment visibility updates, and KPI metrics, Analyze shipment trends and identify operational risks that could impact service levels, Escalate service failures, capacity concerns, and operational issues to leadership when required
Seniority
Entry-level to Junior