US - External Job Post Template
Core
Process shipment entries, maintain daily communication, and build relationships with customers and carriers to ensure timely delivery of goods.
Role type
Customer Support Specialist (Logistics/Transportation)
Builds
Shipment performance and automation objectives for freight customers
Domain
Logistics and Transportation
Required skills
Customer service, Transportation operations, Transportation Management System (TMS), Microsoft Office Suite, Communication, Problem-solving
Preferred skills
LTL (Less-Than-Truckload) experience, Freight or transportation industry knowledge
Responsibilities
Process shipment entries using TMS, Maintain professional communication with customers and carriers, Supervise and revise shipments based on changing needs, Update load status in the system, Set up new Receivers, vendors, and supplier locations, Work with Logistics Teams to resolve shipment issues, Correspond regarding detention and accessorial information
Seniority
Entry-level to Mid-level, hands-on IC