Senior Technical Customer Success Manager
Core
Act as a champion for critical customers, enabling them to leverage APIs and microservices to drive business initiatives and realize the value of their Kong investment.
Role type
Senior Technical Customer Success Manager
Builds
Customer adoption plans, post-sales engagement strategies, and innovative tooling/processes for the CX team
Domain
SaaS, Open Source, Infrastructure software, Cloud Native, API Management
Deliverable
client delivery
Required skills
Portfolio management, complex technology environment understanding, self-service technology adoption, DevOps/CI/CD knowledge, Cloud Computing IaaS understanding, Containerization, Kubernetes, Microservices, APIM foundational knowledge
Preferred skills
SaaS/Open Source/Infrastructure software experience, builder's mentality, automated customer engagement techniques
Technologies
Kubernetes, Microservices, APIM, Containerization, CI/CD, Cloud Computing IaaS
Responsibilities
Coaching customers throughout their lifecycle, defining adoption plans and post-sales engagement strategies, collaborating with Sales and Product teams, innovating tooling and processes, working on cutting-edge customer projects, applying product knowledge to real-world usage
Seniority
Senior, hands-on IC