ServiceNow Solution Architect
Core
Senior ServiceNow Platform Architect designing end-to-end workflows and solutions across enterprise business and technology landscapes, moving beyond traditional ITSM.
Role type
Senior IC ServiceNow Solution Architect (Pre-sales & Delivery)
Builds
Scalable, secure ServiceNow implementations and enterprise workflow solutions
Domain
IT Service Management (ITSM), Cloud Business Solutions, Public Sector Digital Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, integrations, data modelling, security, performance optimization, solution architecture design, pre-sales solutioning, requirements gathering, stakeholder engagement, mentoring
Preferred skills
ServiceNow NowCreate methodology, Customer Service Management (CSM), Public Sector Digital Services (PSDS), Core Business Suite (CBS), Workflow Data Fabric (WDF), government environment experience
Technologies
ServiceNow, CMDB, Enterprise Architecture Standards
Responsibilities
Act as technical design authority for ServiceNow implementations; Design scalable and secure solutions aligned with best practices; Contribute to hands-on delivery and implementation; Lead requirements workshops and co-design sessions; Support pre-sales activities including solution architecture designs and proposals; Ensure solutions meet quality standards and security guardrails; Mentor consultants and developers
Seniority
Senior, hands-on IC with pre-sales and leadership responsibilities
