Sleep Test Specialist (S1)
Core
Support patients throughout the at-home sleep testing process to ensure efficient test completion and improve patient experience.
Role type
Patient engagement specialist (customer service)
Builds
Patient engagement strategies and operational efficiency for sleep apnea diagnosis
Domain
Healthcare / Direct-to-consumer (DTC)
Deliverable
client delivery
Required skills
Customer service, patient engagement, data entry, CRM usage, performance tracking, communication, problem-solving, organizational skills
Preferred skills
Healthcare experience, Salesforce experience, Bachelor's degree
Technologies
CRM systems, patient management platforms, reporting tools, Salesforce
Responsibilities
Contact patients via phone, email, and SMS to provide instructions; Answer patient questions and resolve obstacles; Follow up with patients who have not completed tests; Monitor patient progress and track KPIs; Maintain accurate records of interactions and test statuses; Coordinate with clinical and marketing teams; Collect and share patient feedback; Identify trends and operational bottlenecks; Perform data entry and assist with appointment scheduling.
Seniority
Mid-level, individual contributor