Administration Officer - Reception
Core
Provide day-to-day administrative and customer service support at an aged care facility, managing reception, enquiries, and general office operations.
Role type
Administration Officer (Reception)
Builds
Operational efficiency and a professional experience for residents, families, and visitors at an aged care service.
Domain
Aged care / Healthcare administration
Deliverable
client delivery
Required skills
Customer service, administrative support, phone/email triage, data entry, filing, document preparation, petty cash handling, appointment scheduling, office supply management
Preferred skills
Experience in aged care environment, Microsoft Office proficiency, CRM/database system usage
Responsibilities
Welcome residents, families, and visitors; answer and triage phone, email, and in-person enquiries; record messages and follow-up actions; manage visitor sign-in; assist with admission administration; process invoices and banking tasks; coordinate appointments and bookings; maintain office supplies.
Seniority
Entry to Mid-level, hands-on IC