Customer Service Officer
Hybrid · Australia
Core
Handle customer orders, inquiries, and claims for a dairy brand via phone and email.
Role type
Customer Service Officer
Builds
Customer support and order fulfillment for Bulla Dairy Foods
Domain
FMCG / Dairy
Deliverable
client delivery
Required skills
order processing, customer inquiry resolution, claims investigation, inventory management support, data accuracy, time management, problem-solving, technology proficiency
Preferred skills
Microsoft Office, ERP systems (e.g., SAP), AI tools
Responsibilities
Receive and process customer orders; respond to enquiries and feedback; investigate consumer claims; support 3PL inventory management; resolve product and delivery issues
Seniority
Junior, individual contributor