Customer Service Representative
Core
Delivering exceptional service and support to customers through timely, accurate, and professional interactions for a portfolio of nutrition, wellness, and pharmaceutical brands.
Role type
Customer Service Representative
Builds
Customer experience and order fulfillment for Nestlé Health Science brands
Domain
Consumer health & nutrition / Pharmaceuticals
Deliverable
client delivery
Required skills
Verbal and written communication, Order processing, Issue resolution, CRM system proficiency, Microsoft Office applications, Cross-functional collaboration
Preferred skills
Healthcare or call center experience, Magento, Salesforce, RingCentral, JDE, Digital tools proficiency, Troubleshooting
Technologies
Magento, Salesforce, RingCentral, JDE, Microsoft Office, Word, Excel, PowerPoint, Outlook, Teams, SharePoint
Responsibilities
Respond to customer inquiries via phone, email, and other channels; Process customer orders and credits; Investigate and resolve customer concerns; Document customer interactions in company systems; Communicate account information to stakeholders; Support outbound customer communications; Identify process improvement opportunities.
Seniority
Entry-level to Junior
