Customer Service Representative

## Responsibilities - Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner. - Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures. - Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution. - Maintain consistent service quality and compliance with established customer service standards. - Document customer interactions, inquiries, complaints, and resolutions accurately within company systems. - Communicate relevant customer and account information to appropriate team members and internal stakeholders. - Collaborate cross-functionally to resolve customer issues and support a seamless customer experience. - Participate in product, process, and systems training to maintain knowledge and effectiveness. - Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects. - Identify opportunities for process improvements and communicate recommendations to leadership. - Assist with quality-related documentation, complaint handling, and escalation processes as required. - Support departmental goals and contribute to a collaborative, customer-focused team environment. - Perform all other duties as assigned. ## Requirements - High school diploma; Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience. - 1 to 2 years of customer service experience required. - Experience in a call center, healthcare, professional products, or customer-facing environment preferred. - Proficiency with Microsoft Office applications and customer relationship management (CRM) systems. - Strong verbal and written communication skills. - Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism. ## Nice to Have - Strong communication skills (verbal and written) with the ability to communicate professionally, directly, and effectively with key internal and external stakeholders. - Strong team player with the ability to work comfortably with people of diverse skills, levels, experience, and personalities. - Effective troubleshooting and problem-solving skills. - Strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams. - Ability to work comfortably in a highly dynamic, fast-paced, and sometimes ambiguous corporate environment where a high degree of flexibility is required. - Strong attention to detail with the ability to balance multiple priorities and meet deadlines. - Strong proficiency in PC skills including programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint. - Customer-focused mindset. - Time management and organization. - Continuous learning and improvement orientation. - Magento, Salesforce, RingCentral, and JDE experience preferred. - Ability to use digital tools and technologies to support efficient work processes, enhance service outcomes, and apply awareness of emerging digital trends and their relevance in a modern, insight-led workplace. ## Benefits Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at...