Mitarbeiter Vertriebsinnendienst Customer Service & Sales (m/w/d)
Core
Processing customer orders, managing order data and terms, handling customer inquiries, and actively pursuing sales opportunities via outbound calls.
Role type
Sales Operations & Customer Service Specialist
Builds
Order fulfillment and customer support processes
Domain
Retail / Trade
Required skills
Order processing, customer service, outbound sales, data management, cross-selling, upselling, problem resolution
Preferred skills
ERP or CRM experience, Microsoft Office proficiency
Responsibilities
Process and verify customer orders, answer customer questions regarding orders and invoices, conduct outbound calls to identify sales opportunities, handle complaints and returns, maintain customer and order data
Seniority
Entry-level to Mid-level, hands-on IC
