Technical Support Engineer - Ecom
Core
First-line technical support interface for global merchants, ensuring payment functionality and platform integration.
Role type
Technical Support Engineer (E-commerce)
Builds
Merchant payment success and platform adoption
Domain
Financial Technology / Payments
Deliverable
client delivery
Required skills
API troubleshooting, HTML/JavaScript, Postman, web-stack technologies, integration methods
Preferred skills
Problem-solving, adaptability, self-driven decision making
Responsibilities
Provide direct technical support for merchant lifecycle, advise on implementation best practices, act as internal product advocate by feeding merchant feedback to the platform
Seniority
Mid-Senior (4-8 years experience)
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