Night Manager
Core
Lead the Front Office function to deliver exceptional guest experiences and operational excellence during overnight hours.
Role type
Night Manager (Front Office)
Builds
Guest experiences, operational stability, team performance
Domain
Hospitality / Hotel Operations
Required skills
Front Office leadership, guest service recovery, conflict resolution, rostering, financial reconciliation, emergency management, coaching, compliance management
Preferred skills
Hospitality management degree, RSA certification, leadership development qualifications
Technologies
Hotel PMS systems
Responsibilities
Lead overnight hotel operations and ensure safety; Resolve complex guest enquiries and complaints; Oversee financial reconciliation and audit processes; Coach and support Front Office team members; Monitor service standards and operational procedures; Manage emergency situations outside standard business hours
Seniority
Mid-level, hands-on IC