Service Designer
Core
Design, govern, transition, and continuously improve technology services within an Operations Technology environment, establishing service management frameworks and maintaining service catalogues.
Role type
Service Design Specialist (IT Operations)
Builds
Technology services and operational support frameworks
Domain
IT Operations / Service Management
Required skills
Service Design, Service Transition, Service Lifecycle Management, Service Catalogue Management, Service Governance, ITIL-based Service Management, Process Development, Commercial Analysis, Service Costing, Version and Release Management
Preferred skills
Stakeholder Engagement, Cross-functional Collaboration, Continuous Service Improvement
Technologies
ITIL, Service Management Frameworks
Responsibilities
Design and implement services for Operations Technology projects in alignment with ITIL standards; Maintain and enhance the Operations Technology service catalogue; Support governance processes related to service planning, delivery, and management; Conduct commercial analysis to support service design decisions; Develop and manage processes for onboarding new services into operational environments; Collaborate with service delivery teams and operational stakeholders.
Seniority
Mid-level, hands-on IC
