Customer Success Associate - Boston
Core
Drive adoption and identify growth opportunities for Datadog customers to ensure successful product use and retention.
Role type
Customer Success Associate (Sales-focused)
Builds
Customer retention and upsell/cross-sell strategies for Datadog's observability platform
Domain
SaaS / Observability / Cloud Infrastructure
Required skills
Strategic relationship management, full sales cycle management, contract negotiation, usage trend analysis, cross-functional collaboration, technical support escalation handling
Preferred skills
Career growth in Customer Success, passion for technology
Technologies
Datadog platform, MEDDIC, Command of the Message
Responsibilities
Identify target opportunities and manage the full sales cycle, manage requests including technical support escalations and billing questions, pivot account management strategy based on customer needs, act as an advisor to ensure effective solution leverage, monitor usage trends to uncover renewal risks, collaborate cross-functionally with support, product, finance, and legal teams
Seniority
Entry-level / Associate