Customer Support Coordinator - Mount Eliza Botanica
Core
Lead a team delivering customer support, sales, admissions, and administrative services for a care community, ensuring full occupancy and high-quality resident experiences.
Role type
Senior Customer Support Coordinator / Operations Lead
Builds
Care community operations, sales pipelines, administrative systems, and team performance
Domain
Aged care / Health services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, sales and admissions management, financial reconciliation, rostering, recruitment coordination, continuous improvement, safety compliance
Preferred skills
Stakeholder engagement, process optimization, data accuracy
Technologies
PeoplePoint, Basware
Responsibilities
Lead a team delivering customer support services; manage sales and admissions processes including tours and negotiations; handle financial reconciliation, invoicing, and payroll support; coordinate recruitment, training, and rostering; maintain administrative systems and ensure safety compliance.
Seniority
Senior, hands-on IC with leadership responsibilities
