Customer Success Manager - Retail/FMCG SaaS
Core
Primary point of contact for client portfolio ensuring maximum value from market data and insights platform, driving retention, account health, and growth.
Role type
Customer Success Manager (B2B SaaS)
Builds
Market data insights platform for retailers and brands
Domain
Retail/FMCG SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, onboarding & training, renewal & growth management, data & insights translation, technical communication, tooling integration, content creation, product feedback loop, operational flexibility
Preferred skills
Retail/e-commerce/FMCG data experience, Tableau/Snowflake proficiency, customer enablement documentation, early-stage startup adaptability
Technologies
HubSpot, Slack, Tableau, PowerPoint
Responsibilities
Manage portfolio of ~50 accounts using tiered approach (high-touch strategic check-ins, low-touch scaled metrics), lead end-to-end onboarding and training, monitor account health and manage renewal pipelines, package complex pricing analytics into actionable recommendations, serve as bridge between clients and engineering/data teams, create customer-facing materials and documentation, gather client feedback for product roadmap
Seniority
Mid-level, hands-on IC
