Senior Operations Officer
Core
Manage light rail service delivery, performance, and incidents for Transport for NSW in Sydney, ensuring safe and reliable operations for millions of passengers.
Role type
Senior Operations Officer (Public Transport)
Builds
Safe, reliable light rail services and operational continuity for major events
Domain
Public Transport / Urban Mobility
Required skills
Operational performance monitoring, Incident management, Contract management, Data analysis, Stakeholder engagement, Risk identification
Preferred skills
Experience with public sector governance, Commercial requirements, Continuous improvement methodologies
Technologies
Operational data systems, Performance reporting tools
Responsibilities
Monitor light rail service and asset performance, Support incident and disruption management, Coordinate service delivery for major events, Analyse operational data to identify trends and risks, Prepare reports for senior leaders, Manage operator contracts and compliance
Seniority
Senior, hands-on IC