Customer Success Manager (Technical), Saudi
Core
Strategic and technical advisor helping enterprise customers adopt, optimize, and expand use of AlgoSec's cybersecurity platform for application connectivity across hybrid and multi-cloud environments. (via careerplan.io/jobs/71-006-D6-372-customer-success-manager-technical-saudi-at-algosec)
Role type
Senior Customer Success Manager (Technical)
Builds
Customer adoption plans, renewal strategies, and expansion opportunities for enterprise clients
Domain
Cybersecurity, Cloud Security, Network Security
Deliverable
client delivery
Required skills
Enterprise software customer success, network security, governance, audit, risk, compliance, security tech (firewalls, IDS/IPS, SDN), APIs (Java, REST), cloud infrastructure, networking (LAN/WAN), executive presence, consulting, project management
Preferred skills
Salesforce.com, Gainsight, TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, Radius
Technologies
AlgoSec platform, Salesforce, Gainsight, Java, REST, AWS VPC, TCP/IP, VRF, LDAP, Radius
Responsibilities
Drive customer adoption by identifying gaps and building success plans; Monitor adoption health and create quarterly improvement plans; Support renewals by connecting adoption health to outcomes; Identify expansion opportunities with sales; Host Executive Business Reviews (EBRs); Document value through use cases and success stories; Advocate internally for customer needs
Seniority
Senior, hands-on IC