Commercial Account Manager
Core
Own and accelerate the adoption, retention, and growth of commercial customers for an AI agent engineering platform.
Role type
Senior Commercial Account Manager (Post-Sales)
Builds
LangChain platform (LangSmith, open-source frameworks, autonomous agent tools) for developers and enterprise teams
Domain
B2B SaaS, AI/LLM infrastructure, Agent Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
quota-carrying account management, retention and expansion quota achievement, complex multi-stakeholder negotiation, CRM proficiency (Salesforce), technical aptitude for complex products
Preferred skills
experience in high-growth developer-first or AI/ML infrastructure companies, managing renewals in consumption/usage-based pricing models
Technologies
LangChain, LangSmith, LangGraph, Deep Agents, Salesforce
Responsibilities
Manage the entire customer lifecycle post-signature from adoption to contract execution; Develop and maintain rolling forecasts to meet renewal and net retention targets; Proactively identify and mitigate churn risk; Uncover and execute expansion opportunities; Act as the voice of the customer to inform product roadmap; Lead commercial negotiations and manage quoting/procurement processes
Seniority
Senior, hands-on IC