Pessoa Analista de Customer Success Jr
Core
Manage a portfolio of SaaS customers through onboarding, adoption, and retention, utilizing data and AI tools to reduce churn and drive value.
Role type
Junior Customer Success Analyst
Builds
Customer retention and successful SaaS implementation
Domain
SaaS / Customer Success
Required skills
Customer portfolio management, CRM systems, data analysis, churn risk identification, stakeholder negotiation, action plan development, process automation
Preferred skills
SaaS platform experience, Artificial Intelligence tools, digital mindset
Responsibilities
Monitor customer indicators and action plans, process customer reductions and cancellations, support implementation partners with best practices, collaborate with internal and external stakeholders to resolve issues, apply AI-based solutions to improve processes.
Seniority
Junior, hands-on IC