Technical Support Manager - Hadoop Observability & Open Data Platform
Core
Manage the technical support team to ensure customer satisfaction, support customers through the product lifecycle, and drive value for clients globally.
Role type
Manager, Technical Support
Builds
Customer support services and relationships
Domain
Data platform / Observability
Deliverable
client delivery
Required skills
team management, cross-functional collaboration, customer relationship management, product lifecycle support
Responsibilities
Manage the team that directly interacts with existing clients, liaise internally with R&D, Accounts, and Sales, establish cross-functional relationships to ensure products are deployed in a manageable way
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