Sr. Manager, Technical Solutions
Core
Lead and manage a regional team of Technical Solution Engineers in India to resolve complex, long-running support tickets for Databricks customers and oversee support operations.
Role type
Senior Manager, Technical Solutions (Hands-on IC with team leadership)
Builds
Regional support operations and team capabilities for Databricks Data Intelligence Platform
Domain
Big Data / Data & AI / Cloud Native (SaaS)
Deliverable
client delivery
Required skills
Team leadership, process improvement, cross-functional collaboration, risk assessment, systems troubleshooting, JVM debugging, Linux fundamentals, networking
Preferred skills
Apache Spark, Java application debugging
Technologies
AWS, Azure, GCP, Apache Spark, Delta Lake, MLflow, Linux, JVM
Responsibilities
Build and manage a team of Technical Solution Engineers, provide coaching and mentorship, identify and implement process improvements, drive support escalations, coordinate with Sales and field teams, define and track quarterly goals, scale the organization by developing processes, perform risk assessments, resolve customer issues
Seniority
Senior, hands-on IC with management responsibilities
