Customer Service Advisor - Critical Incident Desk
Hybrid
Core
Manage high volume inbound/outbound calls and resolve, manage, and escalate customer incidents for a facilities management company.
Role type
Customer Service Advisor (Critical Incident Desk)
Builds
Incident resolution and customer support workflows
Domain
Facilities Management / Energy
Deliverable
dashboards & analysis
Required skills
Call center experience, incident management, multitasking, calm under pressure, attention to detail, written and verbal communication
Responsibilities
Manage high volume of inbound/outbound calls, resolve and escalate customer incidents, report incidents to managers, ensure adherence to service levels and KPIs, build rapport with internal and external customers