Housing Coordinator
Core
Manage inbound/outbound communication and coordinate temporary housing solutions for clients, serving as the main point of contact for policyholders, vendors, and internal teams.
Role type
Customer service coordinator (temporary housing)
Builds
Temporary housing arrangements and client support services
Domain
Lodging / Commercial payments
Deliverable
client delivery
Required skills
Customer service, call center operations, Microsoft Office Suite, CRM systems, lease management, rent inquiries handling, record documentation
Preferred skills
Temporary housing experience, ACT program familiarity, mentoring new team members
Responsibilities
Handle 60+ calls and 100-150 emails daily, document interactions in ACT database, track milestones (move-out dates, lease expirations), assist with lease extensions/terminations, resolve housing issues, update landlord information, address rent inquiries, partner with Move-Out Department, mentor new team members
Seniority
Individual Contributor, mid-level