IT服务专家-北京
Core
Manage IT service delivery, oversee outsourced staff performance, and ensure SLA and cost targets for end-user support.
Role type
Senior IT Service Delivery Manager
Builds
IT service operations and user support workflows
Domain
IT Operations / Managed Services
Required skills
IT service team management, outsourced staff management, Windows/Mac OS support, network troubleshooting, cost management, SLA monitoring, risk management, process improvement, stakeholder communication
Preferred skills
PMP certification, strategic alignment with business units
Technologies
Windows, Mac OS, Network infrastructure
Responsibilities
Manage performance and behavior of outsourced personnel; Ensure SLA achievement and user satisfaction; Control costs for personnel and materials; Liaise with business units to understand needs and expectations; Monitor and report on IT service risks; Propose and implement process and tool improvements.
Seniority
Senior, hands-on IC with management responsibilities