Senior Integrated Operations Centre (IOC) Officer
Core
Manage the event integration tool (ITOM) and monitoring infrastructure (physical/virtual hardware, software, network services, data storage) to support business systems for over 100 NSW Government agencies.
Role type
Senior IC IT Operations Engineer (ITOM & Infrastructure)
Builds
Event monitoring capabilities, automated ticket creation, and consistent service delivery for government agencies
Domain
Public Sector / IT Operations / Infrastructure Management
Required skills
IT Operations, Infrastructure management, Cloud services, Network services, Event management, ServiceNow ITOM, Team leadership, Process improvement
Preferred skills
SolarWinds Orion, ITIL Foundations, SIAM, Configuration Management
Technologies
ServiceNow, SolarWinds Orion, Cloud services, Network services
Responsibilities
Provide technical expertise for operational procedures, use infrastructure tools to determine load and performance, coordinate investigation and resolution of IT infrastructure issues, develop and maintain ServiceNow ITOM integrations, manage on-call rosters for 24x7 support, mentor team members
Seniority
Senior, hands-on IC with team management
