Sr. Consultant, Professional Services
Core
Primary onsite technical consultant and trusted advisor for ScienceLogic Public Sector customers, leading installation, configuration, integration, and troubleshooting of AIOps solutions.
Role type
Senior IC Professional Services Consultant (Public Sector)
Builds
Production IT operations monitoring and management solutions for government clients
Domain
Federal/Public Sector IT Operations, AIOps, Infrastructure Monitoring
Deliverable
client delivery
Required skills
Federal customer support, enterprise infrastructure monitoring, Linux administration, SNMP/MIBs/Syslog, scripting/automation, security compliance processes
Preferred skills
ScienceLogic/EM7, SolarWinds, NetCool/Tivoli, Nagios, REST integrations, ServiceNow, PHP/Python
Technologies
ScienceLogic, EM7, SolarWinds, NetCool/Tivoli, Nagios, HP OpenView, Linux, Windows, MySQL, PowerShell, Python, Bash, SNMP, MIBs, Syslog, REST, WMI, XML, SOAP, ServiceNow, PagerDuty
Responsibilities
Lead hands-on installation, configuration, and troubleshooting of ScienceLogic solutions; Partner with customer technical teams for problem resolution; Act as the voice of the customer for product enhancements; Support customer security, ATO, audit, and change-management processes
Seniority
Senior, hands-on IC