IT Service Centre AV Support Officer
Core
Provide front-line technical support and troubleshooting for AV systems, displays, microphones, and video conferencing in teaching, meeting, and event spaces across campus.
Role type
IT Service Centre AV Support Officer
Builds
Seamless IT/AV operations for hybrid learning environments, collaborative research spaces, and high-profile university events
Domain
Higher Education / Audio-Visual Technology
Required skills
AV system troubleshooting, desktop hardware/software support, ITIL Foundation, service ticket management, customer service, fault-finding
Preferred skills
Commercial AV integration background, live production/events experience, substantial hands-on industry experience
Technologies
Crestron, Extron, Teams, Zoom Rooms, Remedy
Responsibilities
Provide front-line technical support (face-to-face and phone) to resolve AV and IT issues; Diagnose, troubleshoot, and coordinate quick-turnaround repairs for AV control systems, displays, microphones, and video conferencing; Log and manage service tickets in Remedy; Collaborate across the broader eSolutions team
Seniority
Mid-level, hands-on IC
