Product Support Operations Representative
Core
Dealer-facing representative driving service support, parts distribution, and dealer capability improvements to enable new and used product sales.
Role type
Product Support Operations Representative (Dealer Facing)
Builds
Dealer service capabilities, distribution networks, and business growth strategies
Domain
Heavy equipment manufacturing / Industrial machinery / Parts & Service
Deliverable
product features
Required skills
Project management, consulting, change management, data analysis, negotiation, business planning, process improvement
Preferred skills
Field assignments, engineering/product support, dealer-facing roles
Technologies
N/A
Responsibilities
Lead initiatives to elevate dealer capabilities and profitability; Support implementation of service commitments; Identify and deliver service operations improvements; Liaise with dealers to solve customer challenges; Assist dealers in business planning and facility/tooling optimization; Counsel dealers on human performance and safety; Support rollout of new products and services
Seniority
Individual Contributor, Field Representative
