Customer Success Team Lead

Sydney, New South Wales💼 Full-time💰 $155,000–$155,000🗓 2026-09-17 → 2026-09-26

Core

Lead a pod of Brand Champs (CSMs) while managing a small portfolio of key strategic brand accounts to drive growth and retention.

Role type

Senior Customer Success Team Lead (Player-Coach)

Builds

Brand intelligence platform (SaaS) for consumer brands

Domain

Brand tracking, market research, SaaS

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Customer Success management, team leadership (3-6 reports), account management, forecasting, churn risk management, stakeholder communication, hiring and onboarding

Preferred skills

Agency experience (advertising, media, or research), brand/marketing strategy background

Technologies

SaaS platforms, brand tracking tools

Responsibilities

Lead a pod of 3–6 Brand Champs and own GRR & NRR outcomes; Drive renewals, expansion, and customer health; Coach Brand Champs on capability and commercial thinking; Manage a small portfolio of key strategic accounts; Own forecasting, reporting, and save plans; Balance capacity and manage customer allocations across the pod.

Seniority

Senior, hands-on IC with people leadership

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About Tracksuit

Tracksuit is committed to promoting a diverse and inclusive workplace - a place where we can each be ourselves and do the best work of our lives. At Tracksuit we consider a unique perspective, diverse experience and a growth mindset to be of greater value than ticking every box on a JD. If you think you have what it takes but don’t have the exact experience we’ve set out, please still get in touch and apply. We’d love to chat!