Senior Implementation Specialist (d/f/m) - German Speaking
Core
Lead strategic onboarding and change enablement for upper mid-market and enterprise customers in the DACH region to drive product adoption and value realization.
Role type
Senior Implementation Specialist (Customer Success/Consulting)
Builds
Customer onboarding programs, integrations, and adoption strategies for HR SaaS platforms
Domain
HR Technology / SaaS / B2B
Deliverable
client delivery
Required skills
Strategic onboarding, stakeholder management, project/program management, issue resolution, consultative guidance, cross-functional collaboration, mentorship
Preferred skills
Experience with multi-stakeholder environments, technical integrations, upsell opportunities
Technologies
HR SaaS platforms, integrations
Responsibilities
Lead end-to-end onboarding for upper mid-market and enterprise customers; Drive product usage and best practices to increase retention; Run executive and working-level check-ins to align stakeholders; Manage multiple complex onboarding programs in parallel; Triage and lead escalation of customer issues; Build trusted relationships with key stakeholders and leadership; Mentor new joiners and peers
Seniority
Senior, hands-on IC with mentorship responsibilities
