Onboarding Manager- Mid Market & Enterprise team
Core
Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation, adoption, and time-to-value for Connecteam's platform.
Role type
Mid-market customer onboarding manager (B2B SaaS)
Builds
Customer onboarding journeys and platform adoption for mid-market enterprises
Domain
B2B SaaS / Workforce management / Israeli market
Deliverable
client delivery
Required skills
B2B SaaS customer-facing experience, SaaS implementation management, project management, stakeholder management, technical setup and integrations knowledge, customer advocacy
Preferred skills
Mid-market or enterprise account management, complex software implementation experience
Technologies
Connecteam platform, integrations, configuration tools
Responsibilities
Lead discovery and system characterization sessions to understand customer workflows and goals; Manage project timelines, milestones, dependencies, and risks; Deliver tailored training and enablement sessions for admins and frontline employees; Support technical setup and integrations in partnership with internal teams; Act as customer advocate to collaborate cross-functionally on experience improvements; Continuously improve onboarding processes for scalability and efficiency.
Seniority
Mid-level, hands-on IC
