Senior Customer Onboarding Specialist (d/f/m) - German Speaking
Core
Lead end-to-end onboarding for upper mid-market and enterprise SaaS customers in the DACH region, driving product adoption, value realization, and seamless change enablement.
Role type
Senior Customer Onboarding Specialist (IC)
Builds
Customer onboarding programs, integrations, and change enablement strategies for HR software
Domain
SaaS / B2B HR Technology
Deliverable
client delivery
Required skills
Strategic onboarding leadership, multi-stakeholder management, complex project/program management, executive consultation, issue escalation leadership, cross-functional collaboration, process improvement
Preferred skills
Upsell/expansion partnership, mentoring new joiners, technical concept fluency
Technologies
HR software integrations, SaaS platforms
Responsibilities
Lead strategic onboarding for upper mid-market and enterprise clients; Drive product adoption and value realization; Conduct consultative guidance at senior levels; Manage advanced projects and stakeholder relationships; Lead issue resolution and escalations; Build trusted relationships with key stakeholders; Mentor peers and improve team processes
