Practice Manager, Registry
Core
Lead a group of Team Managers within the Registry Business Unit to oversee continuous improvement, quality standards, and team performance in resolving workers' compensation disputes.
Role type
Senior Practice Manager (Leadership)
Builds
High-performing, collaborative teams delivering dispute resolution services
Domain
Public sector / Workers' compensation / Dispute resolution
Deliverable
dashboards & analysis
Required skills
Senior-level leadership, team development, process improvement, strategic and operational thinking, stakeholder engagement, change management
Responsibilities
Lead and develop a cohort of Team Managers, oversee continuous improvement and quality standards, foster a culture of accountability and service excellence, identify and resolve service challenges, build strategic internal and external stakeholder relationships