Enterprise Customer Success Manager
Core
Enterprise Customer Success Manager leading the migration and long-term growth of a large European automotive dealer group using INFINIT's AI-powered operating system.
Role type
Senior Enterprise Account Manager (Dealer Groups)
Builds
Enterprise operating system for SMEs with banking and AI agents
Domain
Fintech / Automotive Retail
Deliverable
Production ML models | product features
Required skills
Enterprise B2B SaaS account management, multi-site deployment planning and execution, stakeholder leadership without direct authority, hands-on user training and field presence, product feedback loop management, commercial outcome ownership
Preferred skills
Automotive retail experience, additional European language proficiency
Technologies
AI agents, operating systems, DMS
Responsibilities
Embed with pilot agencies to tailor product and ensure migration success; own the deployment programme for hundreds of agencies including sequencing, setup, training, and go-live; lead regional supervisors to drive adoption; act as the single channel for product feedback to engineering; protect migration dates and manage risks; drive adoption and value across the network; own retention, renewal, and expansion of the account; create an enterprise playbook from the account experience