AIS Tech Support Agent
Core
Provide technical support to station owners operating AIS stations, troubleshoot connectivity and equipment issues, and monitor network health to ensure vessel data contribution.
Role type
Technical Support Agent (AIS Network)
Builds
AIS Network health and vessel data visibility
Domain
Maritime technology / IoT / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, networking fundamentals (TCP/IP, firewalls), Linux and Windows OS familiarity, observability tools, data integrity management
Preferred skills
photography basics, Intercom and Salesforce experience
Technologies
Linux, Windows, TCP/IP, firewalls, observability tools, Intercom, Salesforce
Responsibilities
Provide technical support via email, phone, and chat; proactively identify and resolve offline stations; monitor network health using observability tools; maintain station owner records; moderate community content and resolve conflicts.
Seniority
Mid-level, hands-on IC
